Laundry Dr Lockers & On-the-Go Home Delivery Terms and Conditions
By placing your items in a Laundry Doctor locker, you agree to the following terms and conditions:
Orders that have not been paid for within 30 days of the pickup date will be considered abandoned and all property will be donated to charity.
All property once returned to a locker must be removed from the locker within 48 hours. Property not claimed after 48 hours will be removed from the locker. UNCLAIMED ITEMS WILL BE HANDLED IN ACCORDANCE WITH MINNESOTA REGULATIONS. Disposal will occur by being donated to charity.
Laundry Doctor follows the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes, which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. Laundry Doctor's liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.
Any lost items must be reported within 5 business days. Laundry Doctor makes its best reasonable effort to track every item that we process and will review all lost items claims on a case-by-case basis. Any items determined to have been lost by Laundry Doctor will be reimbursed in accordance with the International Fabricare Fair Claims Guide and shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition. Items will be considered lost 30 days after the initial claim is filed. When leaving items in lockers, please ensure that your locker has been correctly closed and locked. Laundry Doctor is not responsible for any loss or damage resulting from a failure to properly lock the locker.
Although, we try as hard as possible track such items, we are not responsible for loose items such as jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods or loose items on garments, hangers, etc.. We request that customers remove these items and empty pockets prior to leaving items with us as we cannot be held responsible for damage to your garments from items left in pockets (Lipstick, Gum, Pens, etc.).
Service days and turnaround time vary by location. Laundry Doctor will make its best reasonable effort to adhere to our service schedule; however, we do not guarantee turnaround times and assume no responsibility for any damages that may occur due to a delay in service.